Returns and Shipping - QOD Professional

SHIPPING AND DELIVERIES:

Purchases are shipped from our own warehouses in India. We usually dispatch most orders within 1-2 business days (excluding Sundays and public holidays). The orders are estimated to be delivered within 3-7 business days from the dispatch date. (Excluding Government impositions and natural calamities).

The time taken to deliver the order depends on the location of the consumer and the Pincode serviceability by the courier partner. Orders received after 3 pm will be dispatched the next day. Orders once shipped cannot be cancelled. 

We have Free shipping for all orders within India.

Order deliveries will be made by our third-party courier and logistics companies. Our delivery partners then bring the package to you at the earliest possiblity. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue. In case of any delivery issues kindly connect with us within 48 hrs from delivery date. 

Please note orders cannot be cancelled once marked for shipping.


Returns, Refunds, Cancellations and Exchanges

What We Will Do Together:

Step 1 –

    • Raise a return/ replacement request within 48 hours from the date of delivery, if you’ve received wrong or expired product(s).
    • In case of damaged/ missing product(s), raise a return/ replacement request within 48 hours from the date of delivery.

 Step 2 – Give us 7 working days to review your return request.

Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.

Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner

Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

Under what conditions can I return/ replace my product?

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – Physical damage/ tampered product or packaging
• Incomplete order – missing products

Under what conditions return/ replacement requests will not be accepted?

• Opened/ used/ altered products.
• Original packaging (mono cartons, labels, etc.) missing.
• The return/ replacement request is generated after 48 hours from the date of delivery.
• The damaged/ missing product is reported after 48 hours from the date of delivery.

How are returns processed?

Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.